OPERATION TRAINER

Responsibilities:

  • Conducts training and development programs for all team members on a regular basis
  • Updates training materials to make these more relevant to the needs of the organization
  • Maintains a monthly training calendar, ensures and provides ongoing feedback and follows up on employee and management related challenges
  • Assists in the creation, implementation, and facilitation of F&B outlet training plan
  • Reviews and analyses customers’ feedbacks through reports and mystery audit records
  • Assists outlet managers in their operations within peak times when needed

Requirements:

  • Preferably a Diploma or its equivalent
  • Minimum 5 years of experience in multiple Quick Service Restaurants with a minimum of 2 years in training
  • Excellent written/oral communication skills and interpersonal skills
  • Projects positive attitude, and outgoing personality
  • Proficiency in Microsoft Office and Google Apps (ie Google Docs, Google Spreadsheet, and Google Drive)
  • Confident and able to interact effectively with all levels of people

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KITCHEN CREW

Responsibilities:

  • Cooking and assembly of burger
  • Prepare bulk preparation of food and ingredients
  • Produce orders to a consistently high standard
  • Minimise the wastage and spoilage of ingredients and other food items
  • Foster and enforce an environment where food safety and hygiene is paramount

Requirements:

  • Minimum 1 year of F&B experience is an advantage
  • Customer service oriented
  • Friendly and enthusiastic attitude
  • A team player who can jump in where needed
  • Able to work 5.5 days, 44 hours a week on rotating shift including weekends and Public Holidays

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SERVICE CREW (FRONT OF HOUSE)

Responsibilities:

  • Provide fast, friendly and accurate service according to customers’ needs
  • Actively support promotions to maximise sales potential
  • Maintain operational and dining areas to exceed customer cleanliness, comfort & convenience expectations

Requirements:

  • Minimum 1 year of F&B experience would be an advantage
  • Someone that loves to help, communicate, and serve others (both customers and team members)
  • Possess high organisation skill to ensure smooth and timely order delivery and bill processing
  • Willing-to-do attitude
  • A team player who can jump in where needed

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    RESTAURANT MANAGER

    Responsibilities:

    • Responsible for the efficient running and daily operations of the outlet
    • Achieve revenue targets and profitability for outlet by implementing plans to improve revenue, taking expenses into consideration
    • Monitor system and process to ensure that resources are used effectively; and also ensure the recommendations and action plans are followed through promptly
    • Motivates and directs team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings.

    Requirements:

    • Preferably a Diploma or its equivalent
    • Knows the ins-and-outs of running an F&B business with a minimum of 5 years experience in multiple Quick Service Restaurants (P&L management, food safety, sales-forecasting, and staffing). Must have a minimum of 2 years of managerial experience.
    • Loves to develop and lead a team
    • A team player who can lend a helping hand when needed

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      HEAD OF OPERATIONS

      Responsibilities:

      • Oversee and provides hands-on support to respective section in the aspect of event management, restaurant outlet and central kitchen operations
      • Take part in strategic planning and work with Management to develop, implement an effective operational/event/franchise management system
      • Manage KPIs including COL, COG, service levels and sales targets
      • Ensure that all reporting and control procedures in the operations, central kitchen, customer service, quality of production, hygiene & cleanliness standards and maintenance are in place and in accordance to the Company’s policy and compliance with all relevant hygiene and safety legislation and requirements
      • Ensure the execution of marketing events between restaurant and the Marketing team

      Requirements:

      • Preferably a diploma or its equivalent
      • Minimum 5 years of experience in operation and event management of multiple Quick Service Restaurants
      • Manager with food and beverage franchise management experience is highly advantageous
      • Strong ability in organizing & prioritizing projects and implementation skills
      • A team player who can jump in where needed
      • Excellent problem solving and leadership skills

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