RESTAURANT GENERAL MANAGER

The Restaurant General Manager is required to be result-driven, dynamic, and is committed to work in a fast scaling environment that is expanding into international franchise operations. Reporting to directors, the RGM will set and achieve high standards in all areas of restaurant management to ensure smooth operating of the restaurant, provide excellent service delivery to the customers and set the standards for brand values and culture, to be the inspiration for many outlets to come.

Sales

  • Drive catering, dine-in, takeaway and online ordering sales to achieve sales target

  • Contribute to strategic plans and reviews

  • Work closely with Marketing to execute promotional or seasonal campaigns

Financials

  • Forecast staff, equipment and supply requirements

  • Prepare monthly, quarterly and annual budget; analyze variances and initiate corrective and cost control actions

  • Work closely with Supply Chain team to manage food cost

Service excellence

  • Implement production, productivity, quality, and customer-service standards

  • Complete audits on outlet’s standards and policies

  • Resolve problems and determine system improvements

  • Develop, and provide quality training programs to restaurant team and franchisees; send the relevant staff to mandatory food hygiene courses

  • Recruiting, onboarding, orientating, scheduling and disciplining restaurant staff

  • Plan, monitor, appraise, and review job contributions; administer restaurant payroll

  • Ensure that each customer consistently receives high quality food service; respond to any customer complaint to gain positive reviews and/or feedback

Documentation

  • Prepare for, attend and lead the Weekly Operations Meeting

  • Generate and maintain outlet calendar of events and upload all documents in shared drive system

  • Develop, maintain and implement training manuals and systems to ensure all Warriors are implementing and are current practice

  • Daily report via Whatsapp, weekly progress report via Eunos Intelligence, monthly report via Black Book, quarter planning via Vision Traction Organizer & TImeline

Company expansion

  • Develop corporate-owned restaurants according to company’s plans and stay on top of operations

  • Work with Franchise Team to act as an opening & training team for franchisees

  • Participate in franchise events

VeganBurg

We're the world's first plant-based burger joint. Established 10 October 2010.